Bomgar Download Mac

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What the Bomgar Button is and how to use it

What is Bomgar? Bomgar is a device that MERIT uses to make interactive remote desktop connections to your computer. This can allow us to help configure or troubleshoot many computer issues remotely. Because it is interactive, we can either watch what you are doing on the computer, or we can remotely control the computer while you watch. We have set up Bomgar so that you must initiate the connection to us for a remote support session. If someone at MERIT indicates that they would like to hold a Bomgar session with you:

Bomgar Download Mac
Using the Bomgar Button:
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If the Bomgar Button is already installed on your computer, double click on it, this will connect you into the service, you click that you approve to have a remote session with us, and one of our IT staff can then connect with you. The button will look like this on your computer:


Once you run this program, you will come to the following window:

Please click on Connect with Support Team. This will then bring you to this window:

Please click I have read and agree to the terms above and then click OK. You will now be in queue for us, and a support technician can connect with you.
If you do not have the Bomgar Button installed: For Windows computers connected to our domain, the installation of this button can be pushed to your computer. For Mac computers, or any computer not connected to our domain, you can get the installers for the Button here:

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Why the Bomgar Button? This is a faster and easier way for you to get connected to us and get your computer problem resolved!
The old way still works too: you would go to http://helpdesk.education.wisc.edu/, and click on that person's name. This will start the download of a small program which you would then install (clicking through a few screens to do so), and then you could start the support session. The website would look like this:

If you have questions or problems, please contact the MERIT helpdesk at 608-265-4773 or helpdesk@education.wisc.edu.

Keywords:Bomgar button remote supportSuggest keywordsDoc ID:58240
Owner:Jason E.Group:School of Education
Created:2015-11-16 13:30 CDTUpdated:2018-07-03 08:59 CDT
Sites:School of Education
Feedback:00CommentSuggest a new document

Bomgar Download Mac

Increase the reach and performance of your Bomgar Customer Client customer service center for Samsung. With this application, users can receive secure remote assistance from representatives without having to log in to their desktop. Users can share their screen, broadcast live video, browse websites and applications and chat with representatives from the comfort of their Samsung mobile device.
CHARACTERISTICS
Shared screen - Share the screen of your device in real time.
Remote Control - Allow your support representative to browse the screen, access applications, write and click as if you had the device in your own hands.
Bomgar InSight - Extend your representative's vision by broadcasting live video.
Co-browse - Explore websites and applications with your representative.
Chat - Chat from one side to another with your representative.
Notes
The Bomgar Samsung Customer Client 2.2.8 works on all Samsung devices with an official operating system Samsung Android, 4.0.3 or higher.
This application works with existing Bomgar installations, version 14.3.1 or higher and supports sites with certificates signed by trusted CAs. To obtain full language support, you must be running Bomgar 14.3.1 and higher.
This support client should only be downloaded under the direction of a support representative that Bomgar uses and that you have requested to obtain technical support for your Android device.